Shipping and Return Policy

Medica Outlet  Shipping Policy

Most of the orders placed are shipped out the same day, provided that we have the product in stock, your account is verified and the order is placed before 6pm EST. does not process and ship orders on Saturday and Sunday.

Orders placed after 6:00PM EST will be processed the next day. Orders placed on Friday will be shipped on Monday, unless otherwise specified. 

We use renowned express service shipping carriers. 

- Botox is shipped in insultated containers layered with ice in order to sustain the quality of the product. It is shipped with overnight mail unless otherwise requested/arranged.

- Juvederm, Restylane, Perlane, Radiesse, Sculptra and all other products are shipped with 2 day delivery service.

Upon shipment, customers are informed of the shipping carrier and the tracking number.

Medica Outlet does not charge for shipping unless a special request requires so.

Please note:  Orders from Alaska, Hawaii, or Puerto Rico will be charged a shipping fee. Please contact our customer service for additional information. Return Policy  has a simple return policy. We will glady accept returns within 7 days after receiving the products if:


- the product is defective due to manufacturing
- the product is damaged due to handling
- the product is outside the manufacturer's temperature guidelines
- if we shipped the wrong product


If any of the above circumstances occur, contact our customer service representatives and we will do our best to assist you and resolve any problems you may have. 


If a return is requested, we ask that you hold the products according to the manufacturer temperature and handling guidelines.